Returns & Refunds

Returns & Refunds

You have 30 days from delivery to return any part for a full refund. We want you to be confident ordering a used part from us, so this policy is deliberately straightforward.

Not sure it fits? Ask us first

Send us your vehicle registration before you order and we will confirm whether the part fits your car. Call 01691 611649 or email info@torquemotors.co.uk.

If we confirm a part fits and it turns out not to, we pay the return postage and refund you in full. That is our mistake, not yours.

Standard returns

• Return any part within 30 days of delivery for a full refund of the purchase price.
• The part must come back in the condition it was sent, unfitted, with our identification mark intact. All our parts are marked for identification.
• If you ordered without checking fitment with us first, return postage is yours to arrange and pay for. The refund is still the full purchase price.
• Refunds go back to your original payment method within 5 working days of the part reaching us.

Faulty, damaged or not as described

If a part arrives damaged, is faulty, or does not match its description and photographs, we cover everything: we arrange and pay for collection, and refund you in full including the original delivery cost. Tell us within 7 days of delivery so we can raise it with the courier, and please keep the packaging.

What we cannot accept back

• Parts that have been fitted, modified, adapted, dismantled or damaged after delivery.
• Parts where our identification mark has been removed.
• Items listed as Grade D – spares or repair, which are sold as seen with their faults described.

How to start a return

Call 01691 611649 (Mon–Fri, 9:00–17:00) or email info@torquemotors.co.uk with your order number and a short description. We will tell you where to send it and confirm who is covering the postage before you spend anything.

You are also welcome to bring a return to us in person at Unit 3A, Site A, Rednal Industrial Estate, Oswestry, SY11 4HS.

Your statutory rights

This policy is offered in addition to, and does not affect, your legal rights. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel a distance purchase within 14 days of receiving it, for any reason. Our 30-day policy is more generous and applies alongside it. You also have rights under the Consumer Rights Act 2015 where goods are faulty or not as described.