Our Warranty
Every part we sell is removed by us, by hand, from a vehicle on our own site in Shropshire. We check it before it is listed and we stand behind it after it leaves us.
90 days on every part
Every part we sell carries a 90-day warranty — an engine, a gearbox, an ECU, a door card, a trim clip. The same cover, whatever it costs. It is the same warranty we give on eBay, where we hold 99.8% positive feedback across more than 28,000 sales.
Most dismantlers give you 30 days, or 90 days on the expensive things and 30 on everything else. We do not see the point. If we are confident enough to sell it, we are confident enough to stand behind it for three months.
| Part type |
Warranty |
| Engines, gearboxes, differentials, transfer boxes, turbochargers |
90 days |
| Electrical — ECUs, alternators, starters, control modules, sensors |
90 days |
| Body panels, lights, interior, trim, glass, suspension, brakes |
90 days |
| Items graded D – spares or repair
|
Sold as seen, with the faults described |
The warranty runs from the date the part is delivered to you or collected from us.
What the warranty gives you
If a part fails within 90 days through no fault of fitting or use, we will replace it with an equivalent part where we have one, or refund you in full. The choice is yours.
Conditions
These are standard across the industry and they exist so that we are covering the part, not the installation:
- Mechanical assemblies — engines, gearboxes, differentials and turbochargers — must be fitted by a VAT-registered garage. Please keep the invoice; we may ask to see it.
- Fluids, filters, belts, seals and gaskets should be renewed on fitting, as you would with any used assembly.
- The part must not have been modified, adapted, dismantled or used in competition.
- Our identification mark must be intact.
- Tell us as soon as a problem appears and give us the chance to inspect the part before you replace it elsewhere.
The warranty covers the part itself. It does not cover fitting labour, recovery, hire vehicles or other consequential costs. Please factor that in before booking fitting work.
Making a claim
Call 01691 611649 (Mon–Fri, 9:00–17:00) or email info@torquemotors.co.uk with your order number and a description of the fault. Please get in touch before you return anything or spend anything, so we can tell you what is needed. We will talk it through and arrange the next step.
Not sure a part fits?
Send us your vehicle registration before you order and we will confirm it. If we confirm a fitment and get it wrong, we pay the return postage — see our returns policy.
This warranty is offered in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.
